Refund Requests
How to request help with a refund or payment review.
Refund Eligibility
We guarantee a refund when you request it within 30 days after the relevant purchase or charge and meet the conditions in our Terms. For recurring subscriptions, the guarantee covers only the most recent recurring charge that falls within that 30-day period.
Refunds are not available for accounts that have violated our Terms. We may issue refunds after 30 days in exceptional circumstances, at our discretion. Mandatory legal rights remain unaffected. See the full refund terms.
Requesting A Refund
Use the contact form, choose Billing as the subject, and say you are requesting a refund. This helps route your request to the right review path.
What To Include
- The email address connected to your account.
- The charge date and amount.
- An explanation of your request, if you wish to provide one.
- Any receipt, invoice, or statement details that can help us identify the payment.
After You Submit
Support will check eligibility using the date we received your request. We reply within 1 to 3 business days; complex requests may take longer. Approved refunds are returned to the original payment method and can take 5 to 10 business days to appear on your statement, depending on your bank or card issuer. A refund may end access to the refunded service and its associated benefits and credits.